COVID-19 is a deep concern for everyone, and our foremost thought is that you and your family are safe and healthy. We’ve faced big challenges before and have learned to be resilient. We’ll get through this together by being wise and supporting each other.
We also know that, as small business owners and independent contractors, communicating with your clients is as important now than ever. During this time, rezora is here for you – as an established provider, based in the US, we are steady and equipped to support you.
A. rezora Service Continuity To ensure that your ability to communicate is uninterrupted, please know:
Our Support team is on duty and ready to assist . They are located in the US and work remotely, so current events have not created any disruption in their availability (and they are safe at home as well). Support hours remain unchanged and remember, you can always reach Support using the GREEN HELP TAB in your rezora account or by emailing them at firstname.lastname@example.org.
For brokerage-level Marketing staff, your Account Managers are on duty, working remotely as well. You can reach them through established channels or by first contacting Support (see above).
And, of course, our platform remains online and able with data centers across the US. Make sure to keep your account active and updated: updating your profile and payment information as needed.
B. Effective Client Communication in a Crisis Here are a few tips for communicating right now
Remember, clients are just like you. They have families, businesses, concerns and fears – especially now. Don’t be afraid to reach out with a simple message that you’re thinking of them. Be compassionate, considerate and let them know you’re here for them.
Describe how you’re dealing with COVID-19. - What safety and sanitation practices you’re following in your brokerages? - How are you protecting your customers and employees - Let clients know if your business hours or personal availability has changed
Communicate regularly. Communication is about relationships, especially in real estate. Don’t overthink it – just reach out as often as you can with warmth, positivity and an honest expression of care – just as you would with a friend.
C. How rezora Cares for Its Own As a company, we’re like a family. With fewer than 25 employees, we know each other’s families, kids, and even pets! We know that many of you are fond of our staff as well. During times like these, our values are what carry us. Employee practices like the following allow us to care for our staff:
All of our staff are remote – they already work from home, in locations from coast to coast. This allows them to continue to serve our customers in a safe, sanitary, responsible space.
Greater workday flexibility - we’ve given our staff the ability to adapt to this emergency; to care for family members, be with children who are now at home, whatever they need to take care of what’s important.
Travel restrictions – all company travel is suspended until the situation is clear.
Excellent benefits and health care – we’ve always valued, and offered, the best benefits we can possibly afford. All staff are offered comprehensive health insurance other benefits.
Liberal PTO – our employees have ample time away when needed. We’re encouraging them to care for their health and take time off should they not feel well.
And finally, for clients and employees alike – please heed the advice of the Centers For Disease Control as well as your state and local health authorities. Remember the basics:
Wash your hands! Obsessively!
Practice social distancing
Avoid touching your eyes, nose and mouth with unwashed hands
Dear friends, this challenge reminds us again of how important it is to support each other in challenging times. Feel free to let us know how we can be on your side.
Paul Reinarz, CEO
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